TVI Valves
Custom Valve Solutions

Terms and Conditions of Sale


Terms and condition of Sales

WARRANTY: TVI warrants its products to be free from defects and material and/ or workmanship under normal use and service for a period of one (1) year from date of shipment. Liability is limited in every instance to repair or replace, at our option, any product or parts thereof found to be defective. (freight not included) TVI shall not be liable for cartage, labor, fire, flood, acts of God, consequential damages, or contingent liabilities. Liability will never exceed the purchase price for the item.

Returns:

Returns must be approved by TVI. Valves must be in resalable condition in original cartons. No credit will be extended until valve is inspected by TVI headquarters. All returns must be made 30 days within time of purchase with Returned Goods Authorization (RGA) number to be provided by TVI headquarters. Freight must be prepaid, and restocking fees will be applied. All returns are issued in form of TVI credit, never cash.

Cancellations:

All orders are automatically processed on TVI’s secure merchant processor and immediately scheduled for shipment. During this process we incur irreversible fees.

  • All special order items and non-stocking items are non-returnable, non-cancellable upon confirmation of purchase order.
  • Orders cancelled BEFORE shipment, will be assessed a 10% cancellation fee.
  • Orders cancelled AFTER shipment, please follow TVI’s Return Policy and Procedures. The cancellation will have to be treated as a Return with all applicable fees.
  • Orders REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation, and other applicable fees.

Note: Purchase orders not specifying end connections will be supplied socket end connections. EPDM is supplied when elastomer is not indicated.

Prices and Specifications:

Payment terms shall be set forth on the face of TVI’s invoice to buyer. Discounts will not be allowed on late payments. TVI will charge a minimum order fee of $50.00. All prices are subject to change without notice.

Connect With TVI

When selecting your thermoplastic valves connect with a leader in the industry. TVI, Inc. is committed to attentive, professional service and will supply the highest level of quality manufacturing.

53 South 7th St Emmaus, PA 18049
(p) 610-967-6388
https://www.tvivalves.com/contact-us/

 

 

To our valued partners,

First and foremost, the health and safety of our employees, customers, and everyone that is part of our
TVI family is our top priority. We are diligently taking all the necessary precautions to keep everyone
protected during this time.

As it stands, our office and warehouse are open and operating as usual. Our factory is up and running as
usual. Material pick up is still available, and our shipping capabilities are continuing. Should this need to
change, our organization is fully prepared to serve our customers without disruption. Over the past year,
we have invested in technology that allows our staff to work off site if necessary. All phone messages are
sent directly to our email, so that we can respond. Now more than ever, these advances will allow us to
continue to meet the needs of our partners as we always have.

Our commitment to providing the best support to our customers and partners remains unchanged, but if
there is any way we could better serve you, please let us know.

We are sending our sincerest wishes for good health during this time.

Mark Creyer
Vice President Sales and Marketing